Refund & Return Policy

Effective Date: 01/11/2025

Thank you for shopping with EDCGripper. We stand by the quality of our products and want you to be satisfied with your purchase. Please review our policy below before placing an order.

1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:

  • The item must be unused, unwashed, and in its original packaging.

  • Proof of purchase is required.

  • Items must not be damaged or altered.

Certain products cannot be returned for hygiene or safety reasons. These include items such as opened packaging of personal or tactical accessories.

2. How to Start a Return
To start a return, contact us at rilemysterr@gmail.com.
Include your order number, product name, and reason for return.
If your return is approved, we’ll provide the return address and instructions.
Unauthorized returns will not be accepted.

3. Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking proof.

4. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.

5. Exchanges
We replace defective or damaged items free of charge.
If you need an exchange for the same item, email [insert email] within 7 days of receiving your order.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately with photo proof.
We’ll send a replacement or issue a full refund at no extra cost.

7. Non-Returnable Items
The following items are not eligible for return:

  • Gift cards

  • Discounted or clearance items

  • Customized or special-order products

  • Opened or used items

8. Late or Missing Refunds
If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company, as it may take some time before your refund is posted.

  • Then contact your bank.
    If you’ve done all this and still haven’t received your refund, email us at [insert email].

9. Contact Us
If you have any questions about our Refund & Return Policy, contact us at:
Email: rilemysterr@gmail.com